This Return & Refund Policy explains how to cancel an order, request a return, and receive a refund for purchases made through nolrastyle.com.
1. Your cancellation rights
If you are a consumer in the United Kingdom buying online, you generally have a statutory right to cancel within 14 days after the day you receive your goods. You do not need to give a reason. After telling us that you wish to cancel, you generally have a further 14 days to send the goods back. Consumer rights that apply in your country always take precedence over this policy.
For customers outside the United Kingdom, we accept return requests for eligible non-faulty items within 14 days after delivery where local law does not provide a longer period. Any mandatory consumer rights in your country continue to apply. Please contact us before sending anything back so we can confirm the return instructions and destination.
2. How to request a return or cancellation
Email [email protected] or use our Contact page. Include your order number, the item(s) you wish to return, and whether you are cancelling under a statutory right or requesting a voluntary return. Keep your proof of postage and any tracking details.
Please do not send a return to our registered office unless we have confirmed that address for your return. We will provide the appropriate return instructions after receiving your request.
3. Condition of returned items
You may handle an item as you would in a shop to check its nature, characteristics, and fit. Please return it with its labels and packaging where reasonably possible. If an item has been used or handled beyond what is necessary to inspect it, a reduction for diminished value may apply where permitted by law. We do not charge a restocking fee.
Some statutory cancellation exceptions may apply, including to personalised or made-to-order goods, or sealed goods unsuitable for return for health or hygiene reasons once unsealed, where the law permits that exception.
4. Return postage and faulty items
For a non-faulty return, the customer is responsible for the direct cost of return postage where this was disclosed before purchase and applicable law allows it. If an item is faulty, damaged, incorrect, or not as described, contact us before returning it. We will explain the next steps and cover reasonable return costs where required by law.
Nothing in this policy limits your rights to a repair, replacement, price reduction, refund, or other remedy for goods that do not conform to the contract.
5. Refunds
Where statutory cancellation rights apply, we will refund eligible payments, including the cost of standard delivery where required by law. If you selected a more expensive delivery option, we only need to refund the cost of our least expensive standard option where the law permits.
We will issue refunds to the original payment method. For statutory cancellations, we will refund within the time required by law, generally no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever happens first. Your bank or payment provider may take additional time to post the refund.
6. Exchanges and order changes
We cannot guarantee an order change or cancellation after it has entered fulfilment or been dispatched. If you would like a different item or size, contact us and we will advise whether an exchange is available; otherwise, you may request a return and place a new order.
7. Contact and company information
For return or refund questions, contact [email protected] or visit our Contact page.
VELNQORA LIMITED
Company number: 17553648
Registered in England and Wales
Registered office: Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, United Kingdom, IP28 7DE
Last updated: November 4, 2026